Terms and Conditions of Sale

Thanks for placing orders with Above Toys, this website www.abovetoys.com.au ("Website") is owned and operated by Above Toys (“us”, “we”, or “our”). Customers who visit and purchase products from us are bounded by the Terms and Conditions of Sales. Please read these Terms carefully. If you do not agree to these Terms, you should not purchase from us or continue to access or use this Website.

No agreement is formed with a customer until an order has been accepted and processed and an order confirmation has been sent.

Price

The prices of products, delivery and other charges shown are in Australian dollars and include GST where applicable.

Whilst we try our very best to keep our pricing accurate and up-to-date, errors can occur on our behalf. In the event that a purchase is made for a product/s where such an error has occurred, we reserve the right to cancel or temporarily place a hold on the order process whilst we get in contact with the purchaser to determine the best course of action, whether that's a partial refund for the affected products, or a full refund and order cancellation.

Payment

All payments must be received in full prior to dispatch. Please read the Payment section of the website for payment options.

If your payment is not received or declined by your bank or credit card issuer, we cannot hold product against your order.

Please read the Payment Methods of the website for payment options and details.

Shipping

Subject to this agreement, we will supply to you the products shown on your order confirmation.

You understand that we will use our best endeavours to meet stated timeframes for dispatch and delivery, however many factors can affect these timeframes and we cannot guarantee that they will always be met.

Please read the Shipping Information of the website for delivery options and details.

Risk and Title

We retain ownership of goods until payment is received in full.

Risk in goods, such as loss or damage, passes to you upon delivery.

Force majeure

Above Toys shall not be liable for any delay in performing any of our obligations under this agreement if such delay is caused by circumstances beyond our reasonable control. Above Toys shall be entitled to a reasonable extension of time for the performance of such obligations.

Discounts, Special Offers & Coupon Codes

Discounts may be offered for a limited time or for a specified time or date. Above Toys reserves the right to withdraw discounts at any time without notice. Where a percentile rate (%) is offered, such discounts do not apply to taxes (GST) or shipping, delivery, insurance or other such charges. Unless otherwise stated, discounts do not apply to already discounted products.

We may from time to time offer promotional discount codes, which may be applicable to goods on the Website. In the event where a discount is offered via a coupon code, such discounts must be redeemed at the time of purchase. Retrospective requests (to redeem discount coupons) cannot be accepted. The conditions of use relating to any discount code will be specified at the time that it is issued.

STORE CREDIT

Your store credit is valid for 6 months from date of creation, it is non-transferable and may not be returned or redeemed for cash.

Returns, Refunds and Warranty

Product returns cannot be made by the Customer without the prior knowledge and approval of Online Toys Australia. If you wish to seek repair, replacement or a refund for a product, please contact us and we will explain the requirements to you. Proof of purchase and evidence of the faulty product is required.

For full details of warranty terms and conditions, please refer to our Return Policy and Warranty information page.

Product availability

Hobbies Direct™ endeavours to provide an accurate and up to date stock status for our products so that customers can see and rely on the product availability displayed in our store. Unfortunately, there are many factors which can cause stock level inaccuracies. If part of an order is unable to be supplied, Hobbies Direct™ reserves the right to either ship the available product on the order and refund the remainder, or cancel the order.

Australian Consumer Law

Product returns cannot be made by the Customer without the prior knowledge and approval of Online Toys Australia. If you wish to seek repair, replacement or a refund for a product, please contact us and we will explain the requirements to you. This may include you providing proof of purchase and evidence of the faulty product to us.